I believe you should give Interparcel the miss, and deal directly with couriers. Hi R Nelson,thank you for your review and we apologise for any inconvenience caused.
Interparcel act as an online third party courier broker reselling the courier services of Australia’s largest and best courier companies.
Couriers Please tracking is fairly well meaningless as it does not tell the actual location of the parcel. Deliveries are generally next day if we are sending from metro to metro areas.
If the collection or delivery address is rural this can take a little longer and tracking with Couriers Please is minimal.
I organised to send a live plant to Queensland, which was very well packaged and the transaction went through on the website.
There was period of over a business day when I could have been contacted about potential problems, but was contacted on the morning the package was to be sent , being told it couldn't be sent because of being a live plant.
Due to the nature of our service all quotes and bookings are completed on our website by the customer who is not required to make contact with Interparcel prior to completing the booking online.
Upon booking in, you are asked to read the Prohibited & Restricted items list in order to successfully book an order online – please note this isn’t fine print hidden in our terms and conditions – it’s just a link to a short list of restrictions all customers must read.
If you could please send an email with your order number to [email protected] I can get a team leader to explain further.
Once again, we apologise for any inconvenience caused.
Do you have multiple tracking numbers, different logistics providers, looking for regular track event updates?
Watch out when booking on Interparcel's website , which does not properly recognise the goods being sent.
Parcel was collected quickly and shipped to North Queensland in the time line estimated. Hi Michael, thank you for your review and feedback, we appreciate it. We have an automated system where the orders automatically book with the courier once the customer has paid.